AMS CUSTOMER & STAFF CARE OFFERS
STRATEGIC CUSTOMER SURVEYS
In the fast moving times of the new millennium, we are faced with new products and services, new methods of marketing, increased competition, more discerning customers and less certain relationships between businesses and their clients. A generative customer survey will strengthen these relationships and increase business opportunities as well as help meet ISO 9001 requirements
A specially designed generative strategy is used to ensure all customers are surveyed properly, achieving the best possible response rate
This means that the information produced is of the highest quality
All clients receive a confidential report which includes colour graphs to highlight key findings
The emphasis is on using survey data to produce practical suggestions for improving customer care and highlighting vital information for increasing business
ORGANISATIONAL CHANGE INITIATIVE SURVEYS FOR YOUR STAFF
One of the major ways that organisations meet their customers' changing needs is through their staff.
Staff often have constructive ideas to offer when major change programmes are introduced into organisations. A customised staff survey enables senior management to garner good ideas before the change is introduced and/or fine tune the change programme afterwards
These staff surveys not only have the advantage of engaging staff positively in the change process but like customer surveys, they can also be used to obtain good ideas on how to develop and increase the business