AMS is a boutique consultancy undertaking state of the art customer and staff satisfaction surveys and delivering short courses on measuring customer satisfaction, strategic capabilities and organisational success, and managing organisational change for businesses, professional firms and government departments in Melbourne, Sydney, Perth, Mauritius, Botswana and South Africa.

Our expertise is in a unique generative business research methodology that has been developed specifically for conducting tailored customer and staff satisfaction, climate and change surveys and market research.

Specifically, AMS offers the following services:

- Customer and staff satisfaction/climate surveys and workshops
- Managing organisational change surveys and workshops
- Strategic capabilities and organisational success workshops
- Market and action research
- Interview schedule and questionnaire construction and focus group design
- Qualitative and quantitative business research data collection and analysis
- Report writing
- Generation of concrete practical recommendations
- Implementation of recommendations.